Our delivery options

Small item delivery

Free for orders £50 and over (excl. VAT).

Your order will be dispatched within 2-3 working days delivered to your doorstep by courier.

Next day or a specific day delivery is available.

Large item delivery

Included in our premium delivery and free of charge carried out by our in-house product team. All larger mobility equipment will be delivered direct to your home on a day, and at a time, of your choice.

Our experienced team will set up your product and go through it in detail answering any questions you may have.

By large items we mean Beds, Chairs, Scooters, Prescriptive Wheelchairs, Powerchairs, Power addons (really any product with a motor and requires assembly.

Upon placing your order Magbility will contact you (the customer) to arrange a suitable delivery window for your new mobility product.

Missing parcels & deliveries

Please be aware that if you request your item(s) is/are left in a safe place via the courier notes, Magbility cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from your local delivery depot, or instruct the courier to leave your parcel with a trusted neighbour.

Magbility strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the customer and Magbility cannot accept any liability for mislaid or missing orders.

Unfortunately Magbility cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us.

Damaged on delivery

Occasionally, issues during transit may mean that your product arrives with a few knocks and scrapes.

If this happens, we ask that you report it immediately by signing the courier delivery note ‘Damaged on Arrival’ and informing us on the same day as delivery. Any damaged goods must be retained by the buyer for inspection.

Please refer to the returns paperwork that came with your order for more information.