Returns Policy

Our returns policy

  • Whether you ordered online or purchased in the showroom, our returns policy is the same – you have 14 days to return unused products still in their original packaging for a full refund.
  • Returns must go to our showrooms or warehouse.
  • Please hang on to the packaging until you’re sure you’re happy with your product – returns are much easier if you’ve still got the boxes and bags it came in!
  • If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.
  • Unfortunately we cannot accept returns on product(s) that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. powerchairs, recliners stairlifts products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect.

How to return

All the paperwork you need will have been included with your product, but if it’s gone missing you can download our Returns form here

Returns can be made either by post (arranged by yourself) or via our collection service. If your product(s) were delivered Magbility and you need us to collect it for a return, you’ll incur one of the charges detailed below.

Our simple 3 steps process

  1. Call or email us to let us know that you’d like to return your item(s).
  2. We’ll generate your Returns Number (RN).
  3. Then email a returns acknowledgement ti yiu.

You can call us on 01527 837 076 or email us at