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Home » Frequently Asked Questions

We cover the West Midlands and have showrooms in Birmingham, Bromsgrove and Worcester. All of our showrooms have disabled friendly access and excellent parking.

If you're looking for something specific feel free to call ahead so we can get things ready for you in advance. Just use one of the numbers shown below for the store you intend to visit - or just send us an email via our contact form.

Our Birmingham showroom is open 6 days a week Monday to Saturday from 9an until 5pm.

Our Bromsgrove and Worcester showrooms are open Monday to Friday from 9am until 5pm and by appointment only on Saturdays.

All of our showrooms have ample parking with dedicated disabled parking bays. We also have disabled facilities such as toilets and wide walkways to make your visit as comfortable as possible.

All of our showrooms have:

  • Stairlift stations
  • Dedicated furniture areas
  • Dedicated wheelchair and walking aids areas
  • An extensive range of lightweight and prescriptive powerchairs

And of course we also carry a large selection of mobility scooters, both new and reconditioned, for you to test and try.

Yes, all of our showrooms have working stairlift stations - both straight and curved lifts.

Yes, all of our showrooms have dedicated furniture areas showcasing the latest riser recliners and chairs.

Yes, all of our showrooms have areas dedicated to wheelchairs and walking aids. We carry the lightest wheelchairs currently on the market and we also have prescriptive active wheelchairs on display for you to  try.

Walking aids are popular showroom items and we have a wide range of rollators and tri-walkers. Feel free to try them out and walk around to really get a feel for the right walking aid for you.

Yes, all of our showrooms have an extensive range of lightweight folding powerchairs. We also have prescriptive powerchairs which are available for assessments.

Yes, all of our showrooms carry a large selection of mobility scooters, both new and reconditioned, for you to test and try. From folding travel scooters to road and pavement mobility scooters.

Yes, you can just drop you mobility scooter or powerchair in for a service or repair. We also stock scooter batteries, chargers and replacement tyres if you need anything urgently.

All of our pricing includes premium delivery which means Magbility will deliver your mobility product and ensure that you are fully satisfied with the product before we leave.

If for any reason you feel a product isn’t right for you, we can discuss options such as bringing more suitable models to try and test. Or alternatively we can issue a refund under our guarantee promise.

If you are affected by a long-term illness or have a disability, it is likely that you qualify for VAT exemption on most mobility goods and services available in the UK. This is with the proviso that the products being bought are an aid or to assist you with your illness or disability.

The Magbility website shows both the VAT-inclusive and excluding-VAT price. If you do suffer from an illness or a disability then the excluding-VAT price will be applied. The zero rated VAT option is clearly marked at the top of product pages and is the price shown on all products in adverts and links.

If you are unsure as to whether you are eligible to receive goods or services zero-rated for VAT you can consult with the HMRC National Advice Service by calling 0845 010 9000.

If you have an 8mph Class 3 Mobility Vehicle, the DVLA requires you to register it with them.

It is a mobility scooter or powerchair that weighs between 113.5kg and 150kg and can travel faster than 4mph, but no faster than 8mph.

It must also be fitted with a switch, or programmed to be able to limit the maximum speed to 4mph so the vehicle can be legally and safely used on footpaths and pedestrian areas.

MagMost new vehicles will arrive from the manufacturer with the paperwork you need to register them – this is often found in the box with the charger. This form is called a V55/5.

If your vehicle does not arrive with this paperwork or if you misplace it, you can obtain another copy which can be ordered for FREE from the DVLA by clicking here.

You may also wish to download the DVLA INF210 Guide to help you to fill this paperwork out.

You may need to complete a V55/5 if the used vehicle you are buying has not previously been registered. The form can be ordered for FREE from the DVLA by clicking here.

You may also wish to download the DVLA INF211 Guide to help you to fill this paperwork out.