Please click on the symptoms below to reveal common causes:
There may be an obstruction between the lift and stairs which is stopping it from travelling correctly.
Move the lift in the opposite direction and remove any item on the stairs that may be causing the obstruction.
The seat may not be locked after the swivel has been operated.
Swivel the seat using the handle controls located to left or right under the seat until it clicks into place.
The emergency stop may have been pressed.
Press and twist the emergency stop to release (this is normally located under the seat).
One of the arm rests may have not been folded down correctly.
Try push down the armrest fully and then try again.
The key or operator switch may be in the off position.
Turn the key ninety degrees clockwise to the on position, check the operated switch is in the on position.
The lift may not be in the correct position at a charge point or the plug is not in the socket or may be turned off. (This may also occur during a power cut)
Move the lift to a charge point or put the plug in the socket/switch on. (Warning left for long periods of time in this state can damage the batteries).
The batteries in the remote control may be flat.
Replace the batteries in the remote control and retry if this prosiest the remote may be faulty or lost signal with the lift. Contact us to arrange a qualified engineer to assist.