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Beaumont Traffic Management
 Bromsgrove:  01527 837076 
 Birmingham:  01564 829541

Stairlifts - Fault Finding

Please click on the symptoms below to reveal common causes:

1. Lift only travels in one direction, the LED starts flashing or load beep keeps sounding.

There may be an obstruction between the lift and stairs which is stopping it from travelling correctly.

Move the lift in the opposite direction and remove any item on the stairs that may be causing the obstruction.

2. Lift does not travel in both directions, the LED flashes when the joystick is operated.

The seat may not be locked after the swivel has been operated.

Swivel the seat using the handle controls located to left or right under the seat until it clicks into place.

3. Lift will not travel in any direction, the LED flashes when the joystick is operating & emergency stop is illuminated.

The emergency stop may have been pressed.

Press and twist the emergency stop to release (this is normally located under the seat).

4. Lift will not travel in any direction and the LED flashes when the joystick is operated.

One of the arm rests may have not been folded down correctly.

Try push down the armrest fully and then try again.

5. Lift does not travel in any direction and the LED on armrest does not light up when the joystick is operated.

The key or operator switch may be in the off position.

Turn the key ninety degrees clockwise to the on position, check the operated switch is in the on position.

6. The LED is flashing and lift bleeps for three minutes.

The lift may not be in the correct position at a charge point or the plug is not in the socket or may be turned off. (This may also occur during a power cut)

Move the lift to a charge point or put the plug in the socket/switch on. (Warning left for long periods of time in this state can damage the batteries).

7. Lift does not travel in any direction and the LED on the remote controls does not light up when the remote control is operated.

The batteries in the remote control may be flat.

Replace the batteries in the remote control and retry if this prosiest the remote may be faulty or lost signal with the lift. Contact us to arrange a qualified engineer to assist.

Magbility - Working in partnership with:

                           

Bromsgrove Showroom:

The Mobility Centre Bromsgrove
Unit 22
Sanders Road Industrial Estate
Sanders Road
Bromsgrove
Worcestershire
B61 7DG

01527 837076

Birmingham Showroom:

The Mobility Centre Becketts Farm
Unit 3
Heath Farm
Alcester Road
Wythall
Birmingham
B47 6AJ

01564 829541